WAREHOUSE MANAGEMENT SYSTEMS (WMS) AND BUSINESS PERFORMANCE: AN EXPLORATION OF POTENTIAL IMPACT OF WMS IMPLEMENTATION ON WAREHOUSE
Keywords:
Warehouse, Warehouse Management System, Delta Pharmaceuticals, Business Performance, Supply Chain
Abstract
This paper aims to portray the possible impact of the implementation of a warehouse management system on business performance. It is a case study on ‘Delta Pharmaceuticals’, in Botswana. It aims to outline if an adaptation of a warehouse management system can influence and effect change to Delta’s supply chain warehouse operations. It is a descriptive research and the strategy used was of a survey approach. The target population comprises of 30 of Delta’s personnel and the sample size derived is 16 employees. Questionnaires were used for data collection.
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Zikmund, W. G. (1994). Business Research Methods. Forth Worth: Dryden Press.
Babbie, E., & Benaquisto, L. (2014). Fundamentals of Social Research. Toronto: Nelson Education.
Bartezzaghi, S. (2003). Internet Supporting the Procurement Process, Integrated Manufacturing Sytrem.
Bertanlanffy, L. V. (1956). General System Theory, in Emery, F. E. (Eds.). General System. Yearbook of the Society for the Advancement of General System Theory.
Cooper, M. (2002). Supply Chain and Management. New York: McGraw Hill.
Cross, S. (2009). Warehouse Management Systems - the Whys and Wherefores. Dubai, UAE: ATMS International fzco.
Emmanuel. (2017, November 12). Stock taking procedure. (Larona, Interviewer).
Frank. (2017, October 26). Warehousing Function as a whole: its Efficiency and Effectiveness. (Larona, Interviewer).
Frazelle, E. (2002). Supply Chain Strategy. New York: McGraw-Hill.
Gourdin, K. (2006). Global Logistics Management: A Competitive Advantage for the 21st Century. Oxford, UK: Blackwell Publishing.
Govindarajan, V. (2007). Strategic Material and Cost Management. New York: The Free Press.
Harold, E. (2002). Fundamentals of Procurement Policies and Operations Management. New York, USA: McGraw Hill.
Karimi, K., & Namusange, P. G. (2014). Role of Information Technology on Warehouse Management in Kenya: A Case Study of Jomo Kenyatta University of Agriculture and Technology. International Journal of Academic Research in Business and Social Sciences, 4(11).
Kearney. (2004). Excellence in Logistics 2004. Brussels: ELA.
Kerridge, A. (2006). Manage Materials Effectively. Massachsetts: Allyn and Bacon, Massachusetts.
Kobamo. (2017, August 25). Receiving Department Warehousing Function. (Larona, Interviewer).
Larson, A. (2004). Logistics Versus Supply Chain Management: An International Survey. International Journal of Logistics: Research & Application, 7.
Lazarus, M. (2000). Operations Management Techniques in Maintenance Management. New York Publishers. Mboko. (2017, August 15). Receiving Department Delivery Activities. (Larona, Interviewer)
Meshack. (2017, June 19). Order Picking Grievances. (Larona, Interviewer)
More, S. V. (2016, August). The study of Efficiency and Effectiveness of Warehouse Management in the context of Supply Chain Management. International Journal of Engineering Technology, Management and Applied Sciences, 4(8).
Ng, I. C., Maull, R., & Yip, N. (2009). Outcome-based Contracts as a driver for Systems thinking and ServiceDominant Logic in Service Science: Evidence from the Defence industry. European Management Journal, 27, 377- 387.
Nolan. (2017, October 26). Dispatch Activities. (Larona, Interviewer)
Nynke, F., Koster, D., & Rene, B. (2002). Linking warehouse complexity to warehouse planning and control structure: An exploratory study of the use of warehouse management information systems. International Journal of Physical Distribution & Logistics Management [online], 32(5), 381–395.
Rajah. (2013, February). Delta Pharmaceuticals. Retrieved from www.deltapharma.co.bw.
Rajasekar, S., Philaminathan, P., & Chinathambi, V. (2013). Research Methodology.
Rajuldevi, M. K., Veeramachaneni, R., & Kare, S. (2008). Warehousing in theory and practice. A case study at ÖoB, Clas Ohlson, Stadium, Åhlens. 18-20.
Ramaa, A., Rangaswamy, T., & Subramany, K. (2012, September). Impact of Warehouse Management System. International Journal of Computer Applications, 54(1).
Robson, C. R. (1993). Real World Research. Oxford: Blackwell.
SAP. (2017). Warehouse Billing . 2017 SAP SE or an SAP affiliate company.
Saunders, D. M., Lewis, D. P., & Thornhill, D. A. (1997). Research Methods for Business Studies. London: Pitman publishing.
Sekaran, U., & Bougie, R. (2009). Research Methods for Business: A Skill Building Approach. John Wiley and Sons.
Shiau, J., & Lee, M. L. (2009). A warehouse management system with sequential picking for multi-container deliveries. Computers & Industrial Engineering. 58(3), 382-392.
Zikmund, W. G. (1994). Business Research Methods. Forth Worth: Dryden Press.
How to Cite
Gangappa Kuruba, Thuto Larona Ngwato, & Rudolph L. Boy. (2019). WAREHOUSE MANAGEMENT SYSTEMS (WMS) AND BUSINESS PERFORMANCE: AN EXPLORATION OF POTENTIAL IMPACT OF WMS IMPLEMENTATION ON WAREHOUSE. International Journal of Logistics & Supply Chain Management Perspectives, 8(02), 3606-3614. Retrieved from https://lscmp.com/index.php/lscmp/article/view/27
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