A STUDY ON FACTORS INFLUENCING SOFT DRINK BEVERAGE DISTRIBUTOR’S SATISFACTION IN NORTH KARNATAKA
Abstract
In marketing, everything boils down to customer value. The competition is not merely between competitors, but it is how best your company is having supply chain system, as compared to the other competitors. Customer value is delivered through integration of supply chain system. The manufacturer needs a good co-ordination with supply chain partners in the execution of distribution strategies. Any changes in the variables of business environment might rise in friction between the manufacturer and the distributors. The manufacturer needs to be sensitive to the in understanding the supply chain partners, who form to be there business customers. The study explores to determine the effect of factors viz., communication, customer support and supply chain consistency on business customer satisfaction. Multiple regression analysis is carried out to arrive at objectives.
References
Cao, M., & Zhang, Q. (2011). Supply chain collaboration: Impact on collaborative advantage and firm performance. Journal of Operations Management, 29(3), 163-180.
Ding, H., Guo, B., & Liu, Z. (2011). Information sharing and profit allotment based on supply chain cooperation. International Journal of Production Economics, 133(1), 70-79.
Giannakis, M., & Louis, M. (2011). A multi-agent based framework for supply chain risk management. Journal of Purchasing and Supply Management, 17(1), 23-31.
Hu H-Y, Cheng Ch-Ch, & Chiu Sh-I, Hong F-Y (2011). A study of customer satisfaction, customer loyalty and quality attributes in Taiwan’s medical service industry. African Journal of Business Management, 5(1), 187-195.
John, J. (2011). An analysis on the customer loyalty in telecom sector: Special reference to Bharath Sanchar Nigam limited, India. African Journal Marketing Management, 3(1), 1-5.
Machirori, T., & Fatoki, O. (2011). An empirical investigation into the extent of customer satisfaction and customer loyalty at big retail stores in King William’s Town, South Africa. African Journal Business Management, 5(17), 7665-7673.
Mena, C., Humphries, A., & Choi, T. Y. (2013).Toward a theory of multi-tier supply chain management. Journal of Supply Chain Management, 49(2), 58–77.
Mu, J., & Jia, W. X. (2013). A quantitative model for safety evaluation of food supply chain based on CAS. Advanced Material Research, 694–697, 3540–3544.
Prajogo, D., & Olhager, J. (2012). Supply chain integration and performance: The effects of long-term relationships, information technology and sharing, and logistics integration. International Journal of Production Economics, 135, 514–522.
Ramanathan, U., & Muyldermans, L. (2010). Identifying demand factors for promotional planning and forecasting: A case of a soft drink company in the UK. International Journal of Production Economics, 128(2), 538-545.
Strandvik, T., Holmlund, M., & Edvardsson, B. (2012). Customer needing: a challenge for the seller offering. Journal of Business & Industrial Marketing, 27(2), 132-141.
Tamayo, A. M. (2011). Psychographic measure of service quality of fast food chain in Davao city. African Journal of Marketing Management, 3(9), 219-225.
Tran, N., Bailey, C., Wilson, N., & Phillips, M. (2013). Governance of global value chains in response to food safety and certification standards: the case of shrimp from Vietnam. World Development, 45, 325–336.
Wei, J., & Zhao, J. (2011). Pricing decisions with retail competition in a fuzzy closed-loop supply chain. Expert Systems with Applications, 38(9), 11209-11216.
Wong, C. Y., Boon-Itt, S., & Wong, C. W. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management, 29(6), 604-615.
(2014). The More Things Change: The World Bank, TATA And Enduring Abuses On India’s Tea Plantations (World Bank Report). Retrieved from https://web.law.columbia.edu/sites/default/files/microsites/human-rights-nstitute/files/tea_report_final_ draft-smallpdf.pdf.
Zadek, S. (2004).The Path to Corporate Responsibility. Harvard Business Review, 82 (12), 125-132.
Zafar, M., Zaheer, A., Rahman, S., & Rehman, K. (2011). Impact of online service quality on customer satisfaction in banking sector of Pakistan. African Journal Business Management, 5(30), 11786-11793.
Articles published in IJLSCMP will be Open-Access articles distributed under the terms and conditions of the Creative Commons Attribution License (CC BY). The copyright is retained by the author(s). GFER Publishing will insert the following note at the bottom of the first page of the published text alongwith its logo:
Published by Licensee GFER Publishers. Copyright: © the author(s). This article is an open access article distributed under the terms andconditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).